This is Part 3 of the 3-part Learning That Sticks Fall Series. All sessions are moderated by Nancy Bacon of the Nonprofit Learning Center.
"Frontline" and "deskless" aren't just retail or warehouse terms — they describe a huge share of the nonprofit workforce too. Shelter staff providing services to homeless youth, home health aides moving house to house, food bank volunteers coordinating a Tuesday-morning distribution, community health workers going door to door, disaster relief responders deployed with a few hours' notice, hospice caregivers, meal-delivery coordinators– we could go on and on. These are the people carrying out your organization's mission in real time, often with the least structured support and the least time to sit through a training.
JD Dillon has spent his career closing the gap between how frontline and deskless teams are asked to perform and how they're actually equipped to succeed. In this session, JD draws on his new book, The Frontline Enablement Playbook, to show what it takes to support the people doing this work: building guidance that fits into the pace of shelter, field, and direct-service work instead of pulling people away from it; growing supervisor capability without adding another layer of administration; creating connection across shifts, sites, and volunteer schedules; and making the internal case for why frontline and deskless support deserves real investment, not an afterthought.
Expect practical, adaptable ideas for equipping the people closest to the people you serve — whatever "frontline" looks like in your organization. Note: JD's book includes a contributed section, "Helping the Helpers: How to Design for Nonprofit Frontline Workers," written by series moderator, Nancy Bacon.
JD Dillon is a keynote speaker, prolific content creator, and author of The Modern Learning Ecosystem and The Frontline Enablement Playbook. He got his start on the frontline himself, leading teams in theme parks, movie theaters, and contact centers, before moving into operations and talent development roles with organizations including Disney, AMC, Kaplan, and Axonify. Over more than two decades, he has become one of the most recognized voices in frontline enablement, advising organizations on frontline performance strategy, learning ecosystem architecture, and AI-enabled solutions that help people do their best work every day. JD lives in Orlando, Florida, and is an avid Philadelphia Flyers fan. Learn more about his work at jddillon.com.
Cost to Register: Individual Sessions for $70 or Full Series for $150
Wyoming Nonprofit Network 10% Discount Code: WYNN10
Register Here
You are encouraged to register for the full series to experience the full collection of knowledge and tools; you may register for just one of the sessions if you prefer.
All sessions will be recorded. All registrants will receive the recordings and have access for 3 months. If you are unable to attend the session, we encourage you to register anyway so you receive all of the related materials. Because the sessions will be recorded, we are unable to offer refunds.
Closed captioning will be available in all sessions in the series. We will do our best to accommodate any other accessibility needs expressed through the registration system.
